EXCHANGES & RETURNS POLICY
We understand that sometimes garments don't fit quite as you expected. We are committed to ensuring you are satisfied with your purchase, so just follow our simple exchange/returns steps below & we will have you back on your bike looking fitter, faster & stronger in no time at all.
Please take extra care with the ordering of tailored items as your piece will be made specifically for you to your requested measurements. Please take advantage of our tailoring samples that we can post out to you to carefully measure your required length adjustments. Due to the individual nature of tailored items, we are unable to cater for changes of mind and returns. If you have any questions, please get in touch with our friendly staff and we'll do our best to guide you through the process. We want to get you looking and feeling your best on the bike!
EXCHANGE
Within 14 days of receipt of goods simply let us know that you will be EXCHANGING the product by emailing us at askv@queenofthemountain.com.au with your order number and the size you wish to exchange for.
If goods are available, we will notify you. If not available in stock, we will do our best to offer options. Goods must be in their original condition, unworn or washed and with the original tags and packaging. Return the goods in this condition within 14 days to:
26a/110 Bourke Rd
Alexandria NSW 2015
We recommend that you keep a tracking number of your return parcel as Queen of the Mountain is not responsible for lost or missing exchange parcels. We will notify you by email, including a tracking number, when we post your new exchanged garment out to you.
RETURNS
Within 14 days of receipt of goods simply let us know that you will be RETURNING the product by emailing us at askv@queenofthemountain.com.au with your order number. Goods must be in their original condition, unworn or washed and with the original tags and packaging. Return the goods in this condition within 14 days to:
Queen of the Mountain
26a/110 Bourke Rd
Alexandria NSW 2015
We recommend that you keep a tracking number of your return parcel as Queen of the Mountain is not responsible for lost or missing exchange parcels. We will notify you by email when we have processed a FULL refund to the card used to complete the purchase, less the original order shipping costs.
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